Team QA score
84-2 pts84
SignalQA
Previous day review
Team performance
36 synthetic call transcripts across 6 agents, scored against the active QA rubric.
Interactions reviewed
36100% of yesterday's sampleNeeds supervisor review
4Policy, emotion, or unclear evidenceCoaching opportunities
3Ordered by recurrence and riskTeam gaps
Criteria performance
Compliance25% weight
91+2 pts
Accuracy20% weight
88+1 pts
Resolution15% weight
82-1 pts
Communication10% weight
86+1 pts
Empathy & apology15% weight
74-6 pts
Verification10% weight
79-3 pts
Documentation5% weight
81No change
Needs attention
Priority agents
Shared signal: empathy and apology is the largest team gap, down 6 points.
Recent activity
Flagged interactions
InteractionAgentFindingScoreStatus
Welcome to SignalQA
1 of 9
Let’s follow one signal from a support call to a coaching plan.
This guided demo will move through the product for you. Each step points to a real feature and explains what it does.
Why it is useful
You do not need contact-center or QA experience. The full tour takes about two minutes.